Yvonne, who is of Ghanaian descent, alleges that contrary to provisions in the 1992 Constitution, International Airline Conventions, KLM’s own Mission Statement as well as their Terms and Conditions of Carriage, KLM racially discriminated against her by treating her differently to other European/ non-black passengers and further failed to provide a safe environment by putting her personal safety at risk whiles onboard.
According to the Statement of Claim from the High Court dated 14th December 2015, the award-winning actress who is currently practicing Law in Ghana, booked economy tickets from Accra to the UK via Amsterdam with her husband. It is alleged that during the return journey on 15th February 2015, Yvonne she was subjected to direct and indirect discrimination by KLM’s cabin crew member based on her race, colour and place of origin. Yvonne avers in her Statement of Claim that the cabin crew member granted privileges to European/non-black passengers while she was refused that same treatment.
According to Yvonne’s Statement, the cabin crew member disrespected her by continuing to pour out the entire content of her bottled drink when she had clearly asked otherwise and walked away as Yvonne was still talking to her. Due to this treatment, Yvonne complained to the Purser (senior cabin crew member) who confirmed that KLM has a policy which restricts certain passengers’ choice of beverages and how beverages are consumed when travelling to either Ghana or Nigeria ‘as passengers on these routes had a tendency to take advantage of the drinks and take them home’.”
When Yvonne questioned the Purser about the criteria used when applying this alleged policy, the Purser confirmed that there are no formal criteria used when deciding who should be refused the reduced service as it is based on the cabin crew members’ instincts or perception. However, after listening to what ensued between Yvonne and the cabin crew member, the Purser asked the cabin crew member in question to apologise to Yvonne, but she refused to do so. The Purser, whose authority has now been called into question, confirmed to Yvonne and her husband that a formal report would be made of the incident.
Yvonne claims that the cabin crew member started talking to another white male passenger behind her seat, and incited inappropriate racial attack on her, putting her personal safety at risk. She asserts that the white male passenger then started attacking her verbally in clear view and hearing of other passengers onboard and deliberately and physically obstructed her passage to the toilets. Yvonne avers that other passengers who were appalled by the white male passenger’s behavior called onboard security officer who eventually controlled the white male passenger and moved him to another seat at the back of the aircraft.
Yvonne claims that KLM’s alleged new policy, the cabin crew member’s blatant act of discrimination, and the attack by the white male passenger caused her much anxiety, emotional distress, fear, humiliation and injury to feelings. The case continues in court.
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