Skip to main content

DStv Launches 24/7 WhatsApp Self-Service

MultiChoice Ghana, the leading video entertainment company in Ghana has launched a battery of self-service platforms to assist customer better manage their DStv and GOtv service during the festivities.

Making the announcement, Managing Director of MultiChoice Ghana Cecil Sunkwa-Mills said “we anticipate an increase in traffic to our contact centres for reconnections, upgrades and resets amongst others. The introduction of these self-service platforms are designed to improve customer user experience and allow our customers to be able to share more quality time with the people they love the most.

With the WhatsApp self-service, DStv subscribers can now upgrade their subscriptions, fix error codes, make payments and even rent Box Office movies, all by themselves! The WhatsApp self-service guarantees minimal wait time and low hassle as it provides an easy-to-use, convenient way of communicating in a format that customers are already comfortable with.

It enables DStv to quickly and directly respond to customers as well as offers a phenomenal entry point for jumping on to the messaging bandwagon for customer service.

“We place our customers at the heart of everything we do and what this means is anticipating how to make their experience at our touch points stress-free. This deployment is testimony that we are serious about seeking innovative ways to improve customer experience on a continuous basis,” says MD of MultiChoice Ghana, Cecil Sunkwa-Mills.

To use the service, simply add +233 024 242 6050 as a contact, type “Hi”, and you can check your balance, fix errors, change package, and make payment. Email and telephone are still the most commonly used customer service tools. But messaging apps are the perfect solution to increase customer satisfaction and loyalty.

It is no secret that the reach of WhatsApp is unmatched and unprecedented, with 1.5 billion users in 180 countries. By meeting customers where they spend considerable time, DStv’s WhatsApp self-service is creating convenience and 24 hours accessibility.

Coupled with the Whatsapp Self-Service deployment, MultiChoice earlier in the year introduction of the MyDStv and MyGOtv Apps.  They were geared towards offering value-added service for customers. Both apps allow an easy and convenient way to manage ones DStv or GOtv account. Customers can now manage their viewing from any location, clear error codes, see how much they owe, make a payment, change their package or update their details anywhere, anytime from the Apps. Customers can download the MyDStv and MyGOtv Apps for IOS and Android from the play-store.

During such festive periods, our customers typically require assistance; many a times outside usual working hours. Coupled with the public holidays, we have deployed these Apps (Whatsapp for DStv and the Apps: MyDStv and MyGOtv) to put more power in the hands of the customer leveraging on technology they are very familiar with.

Comments

Popular posts from this blog

Photos: Ahuofe Patricia’s She Power Africa Foundation Empowers Girls Of Gomoa Dampase Against Sexual Abuse

On July 25, 2018, Ghanaian actress, Founder and Executive Director of She Power Africa, Priscilla Opoku Agyeman popularly known in showbiz as Ahuofe Patricia together with her team embarked on her mission to empower young female students of the Gomoa Dampase D/A Model Basic School against sexual abuse in the central region of Ghana. She Power is a non-governmental organisation creating awareness and empowering young girls against sexual abuse in Africa with the vision to promote gender equality and end sexual violence against women and children in collaboration with Lokhanda. She Power in accordance with the aspirations of the Ministry of Education is an effective girl-child protection programme with an educational curriculum designed to create and ensure a culture of safety and security for all educational institutions teaching practical, fun and appropriate simple effective means of awareness, prevention, escape and survival skills and also to provide long-term support for female ...

Chivas Regal Scores Big With Multi-Year Global Arsenal Partnership

Luxury Scotch whisky Chivas Regal and iconic global football club, Arsenal, have just announced a new multi-year partnership, emphasising their commitment to championing community, progressing culture, and celebrating collective success. Chivas Regal will become the club’s first Official Whisky Partner ahead of the 2024/25 season, supporting Arsenal’s men’s and women’s teams. The partnership will celebrate both brands’ shared ambition for success and commitment to their communities around the world. It will take supporters behind the scenes through exclusive content and global live experiences featuring men’s and women’s first team players, celebrity supporters, creators, and club legends. Chivas is also set to elevate the matchday experience for supporters at Emirates Stadium by launching a new Chivas Regal bar within Dial Square. The bar will tap into football culture with a curated selection of classic, and exclusive to the Emirates, Chivas Highball serves.

No 'Shower Hour' On Big Brother Naija - Says MultiChoice

As preparations are in top gear for the second edition of social reality TV show, Big Brother Nigeria, organisers have revealed that there will be no broadcast of nude footage called ‘Shower Hour’, when the show returns on January 22, 2017. This comes to some fans as ‘decent’, following the controversies generated by that segment of the show, during the now rested continental edition, Big Brother Africa (BBA). MultiChoice is bringing back the Nigerian version of the series after 10 years. It had announced after the last edition of BBA that each African country will stage the show henceforth. Renamed Big Brother Naija, the show will have 12 housemates who will compete for the prize of N25 million and a brand new KIA Sorento car. Sponsored by PayPorte, the program will run for 78 days, starting 22 January 2017 with a two-hour, live, televised launch and end on 9 April 2017 with a two-hour, live, televised finale.