MultiChoice Launches MyGOtv Mobile Self-service App

MultiChoice, Africa’s leading video entertainment provider, has unveiled an exciting, new mobile app called MyGOtv for customers on its digital terrestrial platform, GOtv. The app will be available for download via the iOS and Android app stores at no cost.

This platform will put the power of self-service in customers’ hands as it will allow customers to not only manage viewing preferences but also clear error codes, check account balances, make payments, change packages (upgrade and downgrade) and update their details anytime, anywhere.

And with the start of season four of reality TV show, Big Brother Naija, customers get 100 additional votes to keep their favourite housemate in the competition when they vote via the MyGOtv app.

“In this ever-growing digital environment, it’s our mission to stay ahead of the curve and continue to enrich our customers’ lives by putting them at the heart of everything we do. This app has been designed with the customer in mind to provide them with a simple and easy way for them to take control of their video entertainment,” said John Ugbe, Chief Executive Officer, MultiChoice Nigeria.

“The new app will form part of the numerous digital platforms that are innovative and functional to meet the ever-changing needs and demands of our valued customers”, he added.

Once the app is downloaded, GOtv customers - regardless of the package - can log on using their customer details (Last Name OR Mobile Number PLUS their IUC Number) from their data enabled device. Once logged in, the MyGOtv mobile app allows customers to manage their GOtv account from the comfort of their homes.

Speaking further, Ugbe said: “By enabling customers to independently manage their accounts, we expect to see a reduction in queries and queues at the call-centres, thereby freeing up our customer-facing staff to provide improved one-on-one support to those customers who require it. Our goal is to provide an accessible, affordable and efficient platform for self-service to improve overall customer experience when engaging with GOtv”.

The functionality of the MyGOtv app will continually be assessed and updated to adapt to digital technology advancements that will improve customer experience. All GOtv customers on any package can download the app from the app stores at no cost.

For more on GOtv and its offerings, please visit www.gotvafrica.com and follow GOtv Nigeria on Facebook and @GOtvNg on Twitter and Instagram.

Comments

The Wait Is Over: 26th TGMA Nominees Set To Drop This Saturday

The air is electric in Ghana's music scene as the long-anticipated nominee announcement for the 26th Telecel Ghana Music Awards (TGMA) is nearly here. Mark your calendars for Saturday, 15th March, when the nominees will be revealed live on TV3 and across the Ghana Music Awards official social media channels. Get ready for an exciting ride—this year's nominations promise to be some of the most competitive yet. After weeks of submissions and meticulous deliberations, music fans across the country will finally learn which artists and groups will be contending for the highly coveted awards. The Road to the Nominees Announcement It all began on 21st January 2025, when nominations officially opened for the TGMA. Artists and groups had until 16th February to submit their works released between January 1st and December 31st, 2024. The response was nothing short of phenomenal, with over 1,500 entries pouring in from more than 130 talented artists and groups—a true testament to the dynam...

ONUA TV INTRODUCES NEW EXCITING CONTENT

Ghanaians and viewers of Onua TV, a subsidiary of Media General Group, Ghana’s leading Media Company will soon have a lot more exciting television viewing experience as the network is set to introduce new and refreshing content. In the coming weeks, Onua TV will introduce new programmes with two of them starting from Monday 27th April 2020; Onua Maakye (Morning Show) and COVID-19 Nkomo, A third show, 100 Degrees will start airing on Friday 1st May 2020. Onua Maakye (Morning Show) is a daily three hour show from Monday to Friday between 6am and 9am. It is an informative and entertaining television magazine programme which will tackle the very issues of concern for the citizenry with very thrilling segments. COVID – 19 Nkomo is a one hour television show which gives updates on the COVID-19 pandemic, capturing the impact of the disease on various aspects of social life in the country. It also offers education and awareness creation for the public on how to avoid getting or s...

FDA & Ghana Standards Authority Approve Abova Alkaline Water.

The Food and Drugs Board Authority and Ghana Standards Authority have officially agreed to the production of Abova Alkaline Water in Ghana. The license was given to Abova Water Company, producers of the premium alkaline water a few months ago. This was after the two government bodies tested the natural mineral water and were convinced of its health benefits for the human body. The Brands, Events and Communication manager, Mark Sebastian Ashigbui expressed joy for the consent to produce mass production of their products in Ghana. According to him, “the core objective of Abova Alkaline Water is to make health care and healthy living available through consumption of Abova judging its extensive health benefits for all and all ages.” Mr. Ashigbui continued that “the company is here to stay for good till it meets its vision for the Ghanaian populace.” Abova Premium alkaline water has a pH rating of 8.0 – 8.4. It is a highly purified, ultra-premium alkaline mineral ...

BlaqsheepMMG

Search This Blog